Email Campaign
This is why websites collect your email address and if you fill out our contact form, so will we!. Verified email addresses from people interested in your business are worth their weight in gold. Collect them from every email, phone call and face to face meeting you have. Do not buy a list, no matter how verified the company selling them tells you they are.
Have a good look at Mailchimp, you can send up to 2000 emails for free per month and will also send to your Facebook page and Twitter automatically if you wish. Do not send out newsletters unless you have something to say and never more than twice per month otherwise you will end up in peoples spam folder.
There are a few rules that needs to be followed, for instance everyone you send an email to must be able to unsubscribe from your newsletter.
Please do not try and send bulk emails through your own email client (outlook, livemail etc), you will be blacklisted, also as one of my suppliers realised, sending bulk email through outlook and pasting everyone's email address into the cc box showing everyone, including their competitors there entire email list is not a good idea :)
Face to Face
I have met 99% of our clients in person (every client in a 20 mile radius), meet everyone you can, arm yourself with knowledge of your business, maps and know your delivery teams status. If you offer more services than leaflet delivery, then make sure you are prepared for all questions.
Does this mean trying to get out of the customer more than they require?
Absolutely not, it is about making sure the client has everything they need, explain how they can track their deliveries, suggest other areas they may not have thought of and possibly save them money by you organising their print needs or other services you may offer.
Every single client is on first name terms and has my mobile number which I answer up till 8pm, they know where I am and how to reach me if they have a question. It is all about the client and the relationship you build with them. Gain trust and you gain more business, simplezz :)